Browser Crash While using Wizard or Recording

Are you using a web cam? Some web cams don't function well with Flash Player. You may need to update the Web cam drivers if you have one.
If that doesn't work We can Help in the Live Support Chat

Rob

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I am having the same problem. I thought about the driver update, and did a search, but Creative came back and said that I have the latest driver. I can give the Live Support Chat a try, but because od my poor vision, I may not be able to read it.

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Lee,

your problem was answered in the PM I replied to you. Just so everyone else knows how your problem occurred and how it can be resolved I will post it here too. Lee was doing the the wizard and he had the proper drivers and the proper cam showing. Whenever he pressed next, the browser crashes. This was due to the camera being seen 2 times in the wizard, as cam 1 and cam 2 ( it was recognized twice). What you have to do in this case is manually select camera 2 as "None" and the problem should be resolved. I still have not gotten any feedback from him but am pretty sure that would be the problem.

In closing... problems beyond Tech-Support do occur, but we are here to help. I myself get the blue screen of death on occasion when running the wizard (because of the webcam). There are just occasional unexplained things that can happen even if you have all the right drivers and software installed. If it is not an every single time or often problem I would not worry about it much. It could just be a communication error between your computer and the website (which is temporary).

Bob

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Just a followup on this problem. What I wrote above did not work for him. So I cleared my settings and tried myself... got a blue screen everytime I ran the wizard and it tried to detect the Cam. So something in the wizard is definately fishy. I myself was able to get aroundthis problem and pmed it to him.. it also worked for him.. This is how:

I loaded a song, when it said do you wish to run the wizard I said yes. I then unplugged my cam and clicked begin scan for the cam, then clicked go to step 2 and plugged my cam back in.. the cam worked in the recording.

Bob

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Hmmmm.....I am having the same trouble, after re-installing my web cam. I'll try this....& I'll let ya know.
Thanks! :))

edited to add: That seemed to help me, as well. It's kind of a pain, to keep unplugging & plugging the cam back in, but at least it works. I actually have 2 cams, one of which is a Logitech, that has never given me any problems.
This newer & more expensive cam is a Creative Live! Cam. It has a lot of really cool effects on it, so I would really like to be able to use it more. We'll see. Thanks again, Bob! :))

Edited on November 27, 2008 at 8:41 PM Permalink

I think Jason needs to read this.. Lee is still having trouble. I will forwrd it to Jim and he will get in contact with him.

Bob

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Ok Bob i will forward this to Jason. Thanks for the heads up.

Jim

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Edited on November 28, 2008 at 11:05 AM Permalink

In the past we have seen compatibility issues between a software called "Orb" that gets installed along with other web cam software. If you do have this software, you can uninstall it and see if it fixes the problem. If you do have the Orb software installed and remove it, be sure that the file 'p1110vfw.dll' is removed as well.

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I had some issues recording a while ago and i switched to Google Chrome. so far my recording issues have ceased and you might have a bit more success.

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I myself do not have software installed, am using the windows drivers which I have never tried to update so I will not use me as an example. My problem is a Blue Screen which is 95% of the time drivers. In my blue screen it says something about an ovcodek2.sys which to me is more than likely because of some movie player software I have installed... but my concern here is more of lee, he is up to date. If someone from staff could contact him (or another tech-support) it would be great! I have helped him as much as I can and he can only deal with PM's, he is legally blind and cannot hunt through the boards.

Bob

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Hi Bob! I think that it is a problem with Creative, because after re-installing, from the CD &, installing their new drivers, my cam is not working properly. Parts of it just did not re-install properly, because I used to be able to use it, as a stand-alone recorder....not even connected to the internet. I have sent my problems into Creative's support site, but they've never been much help. I don't know if they've answered my latest concerns yet.

I can use it, here on the site, though....as you've directed above....so that's good. :)

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Hi Lanell, it is more than just creative.. I have logitec (an older one) and the drivers probably need updated. I just threw my circumstance in here so others know that there are things that need to be done.. or this also could be a problem with the wizard.. I have yet to figure it out. I know my webcam on my laptop has absolutely no problems so I tend to believe a driver situation. I will continue to research it!

Bob

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I see, Bob. If I'm understanding you right, it may be a problem with the drivers in the SS wizard? I hope that it gets all sorted out, especially for Lee. Creative support did answer me & had me try a clean boot, which did not help. They've now sent me some other instructions to try. If I have some more free time today, I'll do that. :)

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well, singsnap says that it operates with "Virtually" any cam... meaning not all.

Bob

Edited on November 29, 2008 at 4:34 PM Permalink

Yep....I can use my cam on SS now. It's just not working properly, otherwise....grrrrrr....lol.

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Well, I've a further angle on how I might be able to work around the problem with my eMachines/Gateway T3882 (running MS-Windows XP SP3), which crashed upon attempted upload of a completed song track with any of Microsoft Internet Explorer, Mozilla Firefox or Apple Safari. The Creative Labs VF0350 webcam hadn't let me down on video Entries at Yahoo! Bix in the past; I'll see whether a driver reinstall addresses this crash problem (the Setup Wizard sees Cinema Mode as one camera and Still Mode as another camera, and I had crashes attempting to deselect Still).

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BCSchmerker2 wrote:Well, I've a further angle on how I might be able to work around the problem with my eMachines/Gateway T3882 (running MS-Windows XP SP3), which crashed upon attempted upload of a completed song track with any of Microsoft Internet Explorer, Mozilla Firefox or Apple Safari. The Creative Labs VF0350 webcam hadn't let me down on video Entries at Yahoo! Bix in the past; I'll see whether a driver reinstall addresses this crash problem (the Setup Wizard sees Cinema Mode as one camera and Still Mode as another camera, and I had crashes attempting to deselect Still).

Update: MS-Windows Diagnostics traced my crashes to Quartz.dll, apparently broken by one of four Security Updates (to Office, Internet Explorer, and Windows XP/SP3); I presume a hotfix to be pending from Microsoft.

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Quartz.dll is part of the directx seems like good MS have done it again hosing Directx 9 with an update.

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Oh....I see. Thanks! Keep us posted. :))

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dragon546 wrote:Quartz.dll is part of the directx seems like good MS have done it again hosing Directx 9 with an update.

Concur; apparently engineers inside Microsoft have poor commo between divisions. I'll wait and see how quickly they can hotfix DirectX....

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Update 2: Apparently the SingSnap software has trouble with specific USB 2.0 Webcams and drivers, the Creative Labs VF0350 (which never gave me trouble at Y! Bix) among them. The Setup Wizard ran like a charm with the VF offline; Firefox crashed during the switchover to Preview mode after I test-recorded a Johnny Cash cover video. Any suggestions for replacements, given what we know of Webcam incompatibility?

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leebacon wrote:I am having the same problem. I thought about the driver update, and did a search, but Creative came back and said that I have the latest driver. I can give the Live Support Chat a try, but because od my poor vision, I may not be able to read it.

I have a solution, but it may be expensive: Switch camera vendors. From my research on LinUX drivers, the Snap apparently cannot run properly with the OmniVision OV51x CCDs so popular at Creative Labs. Several Members have had no problems to date with Logitech QuickCam series cameras using SPCA5xx CCD's (the Pro 5000 uses the SPCA525), and I've nearly settled on either the Communicate MP or Deluxe (SPCA522) or the Pro 9000 (SPCA527), dep. on which one can best handle the 640x360 standard at YouTube--I've a micro-documentary in the works about my trusty Everex, with fifteen total Recordings in its log and a rebuild now in the parts-acquisition stage.

Edited on December 29, 2008 at 8:44 PM Permalink

Something that helped me, a couple of days ago, was to uninstall my Logitech QuickCam. I had kept it installed, when I got my newer Creative Cam, a few months ago.

My Creative Cam is still not working perfectly, but it is a lot better than it was. The SS wizard still does not recognize it correctly, though.

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I'am having a recording problem also. I just got a laptop with built in web cam.I contacted H.P. and was told I can not disable the web cam. I"am also using firefox browser.

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b-flatcountrygal wrote:I'am having a recording problem also. I just got a laptop with built in web cam.I contacted H.P. and was told I can not disable the web cam. I"am also using firefox browser.

I myself ran into consistent crashes of both Microsoft Internet Explorer and Mozilla Firefox while attempting video off a Creative Labs VF0350 (OmniVision OV518 CCD), and I had to postpone the preplanned Logitech QuickCam Pro 9000 several times due to unrelated equipment failures and the financial burden of the parts needed to effect repairs. There are so many interrelated Processes in a Microsoft Windows installation--e.g. the USB drivers and libraries, DirectX, DirectShow--that tracking down the responsible EXE or DLL can be quite difficult.

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b-flatcountrygal wrote:I'am having a recording problem also. I just got a laptop with built in web cam.I contacted H.P. and was told I can not disable the web cam. I"am also using firefox browser.

I am having the exact same problems as flatcountrygal. Has anyone found a solution to this. I have just signed up and can not do any recordings at all!!

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I just purchased a new $60.00 cam Creative software. While running wizard I get the exact same thing happening. How can I resolve this.

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LaNell wrote:Something that helped me, a couple of days ago, was to uninstall my Logitech QuickCam. I had kept it installed, when I got my newer Creative Cam, a few months ago.

My Creative Cam is still not working perfectly, but it is a lot better than it was. The SS wizard still does not recognize it correctly, though.

Which model QuickCam was giving you grief? Some of the lower-cost models have CCD's that don't cooperate with the Sing And Record Engine (as I found out the hard way with the Creative Labs VF0350).

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leebacon wrote:I am having the same problem. I thought about the driver update, and did a search, but Creative came back and said that I have the latest driver. I can give the Live Support Chat a try, but because od my poor vision, I may not be able to read it.

Update: The Everex ended up with a second rebuild due to unreliable operation with an nVIDIA chipset and now packs all-AMD chips (including an ATI Radeon HD3200), excepting Realtek audio and Ethernet. According to LinUX-UVC.Berlios.de, the Logitech QuickCam models with SPCA522 (e.g., Communicate MP/Deluxe) and SPCA527 (e.g., Pro 9000, Orbit AF) CCD's are now included in the USB Video Class. Due to the Sing And Record Engine picking up on-camera audio devices as cameras when running the Setup Wizard, I'm investigating cameras without microphones as a possible solution.

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Seems this is a problem for a lot of folks, and I've yet to find a sound solution anywhere to get this problem fixed. The last time I recorded a song here on SS was March 23rd. I wanted to sing last night and all I did was waste the last 5 hours trying to figure out why my browsers keep crashing every time I attempt to run the Setup Wizard.

It would be very nice to see a real solution posted here.

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BCSchmerker2 wrote:

LaNell wrote:Something that helped me, a couple of days ago, was to uninstall my Logitech QuickCam. I had kept it installed, when I got my newer Creative Cam, a few months ago.

My Creative Cam is still not working perfectly, but it is a lot better than it was. The SS wizard still does not recognize it correctly, though.

Which model QuickCam was giving you grief? Some of the lower-cost models have CCD's that don't cooperate with the Sing And Record Engine (as I found out the hard way with the Creative Labs VF0350).

I just solved my current problems, by uninstalling the Creative cam & reinstalling my old Logitech QuickCam. Now, everything is working fine again. That Creative Cam has been a headache, since day one.....grrrrrr. :)

Edited on July 3, 2009 at 5:58 PM Permalink

LaNell wrote:

BCSchmerker2 wrote:

LaNell wrote:Something that helped me, a couple of days ago, was to uninstall my Logitech QuickCam. I had kept it installed, when I got my newer Creative Cam, a few months ago.

My Creative Cam is still not working perfectly, but it is a lot better than it was. The SS wizard still does not recognize it correctly, though.

Which model QuickCam was giving you grief? Some of the lower-cost models have CCD's that don't cooperate with the Sing And Record Engine (as I found out the hard way with the Creative Labs VF0350).

I just solved my current problems, by uninstalling the Creative cam & reinstalling my old Logitech QuickCam. Now, everything is working fine again. That Creative Cam has been a headache, since day one.....grrrrrr. :)

Don't I know it---my Creative Labs® VF0350 never gave me trouble at Y! Bix (since closed), but the Sing And Record Engine here never fails to get confused, even with a new USB 2.0 host adapter on the eMachines; the Everex doesn't recognize it, as I can't build an OV5xx module for Ubuntu® 8.04-LTS (LinUX Kernel 2.6.24-24). The results are of course annoyingly predictable.

Edited on July 3, 2009 at 11:17 PM Permalink