Need Help with Anything?
Check out the information below for answers to any questions you might have. Don't forget to have a look at our tutorials as well and if you are still stuck after that, feel free to contact us by sending a private message. You can also email us at firstname.lastname@example.org but the response time may be a little slower when contacting us through email.
Frequently Asked Questions
Here are answers to the questions we get asked most frequently. Also, if there are any currently known issues occurring on the site we'll list them here with solutions or work-arounds when available.
- Why do I get a "Shockwave Flash Player has crashed" error when using Google Chrome? Known Issue
- Why do I keep having to click "Allow" when I try to record or run the wizard? Known Issue
- Why does the recorder not start when I click the record button using Google Chrome? Known Issue
- How do I create an Inner Circle and add members to it?
- I tried to change my email address, but it won't let me.
- What will I have access to under the Free Trial?
- I just uploaded a new profile picture. Why do I still see the old one?
- Can I search or sort my own recordings?
- Can I request a song to be added to the library?
- Why are some well-known artists and songs not available in the library?
- How are the recorder video effects applied, and how does it affect my recordings?
- Why did my last subscription payment fail, my PayPal payment source is up to date?