Need Help with Anything?
Check out the information below for answers to any questions you might have and don't forget to read the tutorials further down the page as well. Then if you're still stuck, contact us by sending a private message. You can also email us at email@example.com but the response time may be a little slower when contacting us through email.
Frequently Asked Questions
Here are answers to the questions we get asked most frequently. Also, if there are any currently known issues occurring on the site we'll list them here with solutions or work-arounds when available.
- Why do I keep having to click "Allow" when I try to record or run the wizard? Known Issue
- Why does the recorder not start when I click the record button using Google Chrome? Known Issue
- I tried to change my email address, but it won't let me.
- What will I have access to under the Free Trial?
- Can I request a song to be added to the library?
- Why are some well-known artists and songs not available in the library?
- How are the recorder video effects applied, and how does it affect my recordings?
- Why did my last subscription payment fail, my PayPal payment source is up to date?
- Can I change my username?
- Why do I get Connection Failed, No Record Servers or get stuck on Sending Recording?
- Why isn't my voice in sync with the music?
Check out our tutorials below for more in-depth help about how to accomplish a number of common tasks on the site.