Preview problems and saving recordings
Listed in Website Problems & Help.
Reply by RobSTAFF 
What is your Favorite TV Series?
Hi Elronda,
We'd be happy to do some troubleshooting for this issue. Please message us in our Support account from the "Contact" link at the bottom of any SingSnap page and we'll get that troubleshooting started. :-)
Reply by ElrondaCOMMUNITY-SUPPORT 
Well I have managed to sort out this problem by switching over to Firefox...Google Chrome was causing me all sorts of problems with SS...so if anyone else reads this...you might try switching over to another browser and see if that helps! Thanks Rob for helping me with this matter...I appreciate it..
Edited reply by MsRose64
i try to preview and save my recordings but it goes to stopped and cuts off can you help me ps i am useing windows 7
Reply by RobSTAFF
What is your Favorite TV Series?
i try to preview and save my recordings but it goes to stopped and cuts off can you help me ps i am useing windows 7MsRose64
I'd start with some basic troubleshooting first.
1. Log off the site and delete your cookies and temporary internet files from your computer. To learn how to delete Internet cookies visit: http://www.pcworld.com/article/242939/how_to_delete_cookies.html
2. Restart your computer and then login to SingSnap and try again.
If you continue to have trouble message our support team from the Contact Us link at the bottom of any SingSnap page and we'll continue troubleshooting.
Post by ElrondaCOMMUNITY-SUPPORT
For the past few weeks I have had loads of trouble with previewing songs and saving them..its so slow or often I get timed out...always happens around the same time at night..I live in the UK by the way and the problem starts around 11pm GMT time..It like takes for ever for them to go through..! I have upgraded my browser. I hesitate to say this is a recent problem but been going on now for a few weeks...Can someone help me please to find out what is causing this?