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songirl77

Post by songirl77GOLD

Please help!! I just used this exact video camera to make a song here recently...and a few minutes ago when I tried to run the wizard again, it said there was a camera installed but it wasn't "detecting" it, and to try rebooting the computer or contacting "customer service"...so I rebooted the computer...came on singsnap....tried to run the wizard again...still saying it's not "detecting" a camera, though one is installed!

I am looking at the little computer video camera now...
It's an hp...little circular ball camera...and the blue light is on at the top...so it's got to be working...THANKS for any help!

Happy 4th of July and God bless you!

Boney-Jo

Reply by Boney-JoGOLD

Hi Rachel, sorry to hear about your experience.
When you run the wizard.....and it comes to the webcam part.....there is a dropdown arrow....click on that and see if your camera is in there......you may have more than one camera....if it is there select it....and problem solved.
If there is nothing there, you will need to reinstall your camera then run the wizard again. If all else fails....click on the link below....someone can help you there
http://www.singsnap.com/karaoke/member/recording-support

Good Luck!
Jo

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