Improved Recorder problems?

Well i guess if 95% of the site is using the new recorder and there not having trouble then i guess the rest of us 5% are just DUM!!!!! and what we say don,t matter, ,what matters is Rob and Jason are not wrong. And the rest of us ,,,well we will not be missed. Jack

Well i guess if 95% of the site is using the new recorder and there not having trouble then i guess the rest of us 5% are just DUM!!!!! and what we say don,t matter, ,what matters is Rob and Jason are not wrong. And the rest of us ,,,well we will not be missed. Jackjwcockrell

What matters is that this thread has been set up to HELP the 5% who are having difficulty..In perhaps finding answers to the problems. So perhaps it would be to the best interest of the 5% to actually work with staff and let them know EXACTLY what the problems are .when they occur..what equipment you are using etc. etc. in order for them to be able to troubleshoot..

I wonder if the 5% are using a different set up then the onther 95%, lol. I really not worry about all of that. I know it's more then 5% because everybody is telling me the same thing that I'm saying. They're using the old recorder and not the New and so call New Improved recorder. Everybody so far today is telling me they hope singsnap don't get rid of the old recorder. It's OK by me.
Singsnap do their thing and I'll move on to another site where I don't have to change everything on my computer to make them happy. I think singsnap need to lower the cost for this site.

I am using Adobe 11. The last digits are 11.62. Should I be using the older Adobe Flash program?

We are fairly pleased with the new improved recorder. It's a pleasure to no longer be dealing with flashing lights and major timing problems. The only complaint that we have is that the finished product is often way too LOUD. We have tried lowering the recording level on the mixer but that didn't seem to help. Can you offer any suggestions of what to change in order to achieve a recording with a comfortable listening/playback volume?

Gateway - Windows Vista Home Premium 64-bit with SP1
Intel Core 2 Quad Q8200
Realtek High Definition Audio

Our recycle bin is filled with loud recordings that we didn't care to post because they were just way too LOUD. Thank you!

I have tried many times to record. If i do not use headhones it is in correct timming. When I use them they cause the timming on the recording to be way off. It was the other way around a couple of days ago. I have sang professionally many times. I know it is not me.

I dont understand how I was able to finally record a song in time after using headphones just couple of days ago. But I can't now.

I find that the settings on the new recorder makes everything worse. It seemed to be a lot better on the old one.
Im just about ready to give up on singsnap because of it.
My pc runs on Windows Vista if that makes any difference.

I am using Adobe 11. The last digits are 11.62. Should I be using the older Adobe Flash program?Tifferjoe

11.1.102.62 this is the version I updated today. you tried emptying java cache as well as flash cache files you can do this from flash's global settings also set flash to 100k in the flash settings storage.

Hi Jason, understand what you're saying. Let me see what I can lay out for you.
I'm using Windows XP with Sound Blaster audio card and Internet Explorer 8.0
The problem I'm having with the new and improved recorder.

1. Clipping sound all the way through the music while I'm trying to record.
2. The music well drag when I'm listening to the preview.
3. The video doesn't line up with the song.
4. While I'm trying to record, sometimes the music will stop for a second.
5. so far, I have made it through one song all the way through and when I
went to save it. it wouldn't. The little blue circle kept on spinning around
in circle.
I hope that will help ya.
Now help me by telling me how to clean out the cookies of my flash player
and all the other stuff I need to clean out.

Thanks.
Tim

Jason, I am having problems with your new recorder, when I get done recording a song and click to preview it the preparing preview screen comes up but the preview screen never comes up (way to long of a wait, time wise for things to happen) maybe it is because I have a dinosaur for a computer, and if that is the case It would sure be nice if there is nothing that can be done to resolve the problem that you would think twice before doing away with the old recorder, I just renewed my account for the third time and would hate to have to cancel because I cannot use all the functions of the site, hope you can help.

Thanks Al

P.S. don't take this in the wrong way but although alot of you may think more is better, sometimes basic is the way to go, remember not all of your customers are computer geeks or rocket scientists but they are paying customers.

Jason, I am having problems with your new recorder, when I get done recording a song and click to preview it the preparing preview screen comes up but the preview screen never comes up (way to long of a wait, time wise for things to happen)
realthing

I have the exact same thing happen, and added to that the fact that sometimes the backing track simply doesn't start. You sit there, getting ready to sing... and the only option you have is clicking , because the recorder just sits there and no matter how many times you hit again, you get the "get ready" signal......and then nothing (again...and again)

And then there is the freaky thing where after one line of singing, it simply stops recording your voice. Only if you jiggle the slider for the mic volume will it suddenly pop back in, but by then the harm is done.

I don't quite understand why you would "threaten" to phase out a perfectly good recorder, before you even have the "improved" (....) one working properly. Why not continue to offer the choice?
I don't quite see the "big" improvements. On the contrary, this new one gives me more headache than the old one ever did....

The goal is to get everyone to like the new recorder as much as the old one!Jason

Keep dreaming.... this "improved" version's only improvement is the lyric speed. The rest are unnecessary frills.
Ever since the first time I tried it, I hated the blasted thing and now you want to take the old one away and force us to use the new infernal contraption.... for what reason is a complete mystery to me....

Well I have tried the "New" version more than once .. and I can not get vocal aligned with music and sound just really sucks to me on new one so have quit trying .. its a shame you can't leave the original .. for I will probably not be singing here period once that happens ..

FYI there are other ways to share music .. for those of us that have our own.

Even with "New" Programming / software etc ... are you telling me its Impossible to make a simple easy to use NO frills .... sit up similar to what the original recorder is ..

I mean I too don't listen when someoen says its Impossible and then trys to use techno jargon .. and can I understand updates causing software not to work .. sure . I also know that there are ways around any problem and that it should fall on the company presenting the product to supply the end users with what they are looking for .. and as I skimmed through the pages it seems that a lot of folks want simplicity .

Hi Jason, understand what you're saying. Let me see what I can lay out for you.
I'm using Windows XP with Sound Blaster audio card and Internet Explorer 8.0
The problem I'm having with the new and improved recorder.

1. Clipping sound all the way through the music while I'm trying to record.
2. The music well drag when I'm listening to the preview.
3. The video doesn't line up with the song.
4. While I'm trying to record, sometimes the music will stop for a second.
5. so far, I have made it through one song all the way through and when I
went to save it. it wouldn't. The little blue circle kept on spinning around
in circle.
I hope that will help ya.
Now help me by telling me how to clean out the cookies of my flash player
and all the other stuff I need to clean out.

Thanks.
Tim101digger

If I may intervene......
I recently went to have a listen to one of your recordings and this is what I heard.
At the very beginnning of the song is the singsnap "ring in " tone(only present in the track used to sing along with while you record).By having that "ring in " tone in your completed recording implies that you are recording the music along with the vocal,then upon entering the singsnap preview mixer and adding the "enable music" this will add a second music track along with the one that you recorded along with your voice,making it hard to sync without the double music track echo...... By adding the "make me sound better button,this adds effects to the track that you recorded,which includes both the music and the voice.
If you go to the "recording support profile page and select "recording using Window xp" and follow through the tutorial,it will assist you in setting up so you are only recording the voice,then when you select enable music,this will place a single music track alongside (not mixed with)your vocal track.By keeping the two seperated,this allows you to add the "make me sound better" effects to JUST the vocal track.

When recording the vocal and music together,you are more likely to have clipping problems as the recording is capturing both sounds.Headphones (highly recommended )will make quite a difference as well to help avoid feedback and distortion while recording.
--Barry--
http://www.singsnap.com/karaoke/member/recording-support

Also I just noticed you asked about clearing the cache for the adobe flash player.This link will explain "how to"
http://www.singsnap.com/karaoke/watchandlisten/play/b574decfa

As to recordings that did not sync .. I delete them ..

I want to be able to come on sing a couple of soons then get back to business .. so am not wanting to sit and work with it repeatedly to make it sound right to me ... It is the same with the Stereo option .. I have never liked or used it as the songs sound distorted to me ..

There are folks that will spend hrs and days on a single song .. but I am not one of them .. ans a lot of folks are the same they want to come sing or play and not spend a lot of time tweaking a song ..

So now I have spent more time than I wanted ... trying to just sing a song or two ... I even went back to try the "New" recorder ... did the sit up etc ... and seems I can not get anything to work ... I click record and it sits there .. in the New and in the Original ... I can sit and watch movies / strema video work on sites etc .. and have cable hi Speed ... yet it is not working now on singnsnapo .. I will check back tomorrow as I have a lot to sdo today and did not paln on spending hrs trying to record one song ..

........I remember a year or so ago Trevor did a challenge where the featured participants were recorded in "Hi Def".........Was that an experimental prototype for the improved recorder?........

hello jason .......i have been a member of singsnap for at least 4 yrs. .....i know that the technology you guys use to make singsnap better is an ongoing project .....however.....in the case of phasing out the original recorder........i dont think it should be .........no matter what type of info we give you ........its not going to fix each and everyones problems .......i am not saying changing things is bad ......i am just saying that theses changes arent always necessary for everyone .......i think WE ....as paid subscribers to singsnap........should have the right to choose which recorder WE desire to use !!! .....just sayin........if you guys still feel the need to continue with these changes ????.....its ok with us .....just let US decide if WE want the new and improved recorder ????.......or .......let US keep the original recorder .....just sayin .........i havent had any issues with the original recorder ........I would like to continue using what i have paid for !!!.....thanks for your patience !!

and i also would like to add..........the "clipping detected" message every time the music or my voice gets a little loud????......is very annoying !!!!! .....this is my ONLY issue with the new and improved recorder !!!! .....so i am asking one more time .......let the paid subscribers decide what they want !!!

I don't use the "IMPROVED" recorder because it cuts into my recordings almost like an old casette tape you would record on when it slows down and its not suttle either. I'd prefer to use the old one myself.

Computer information:

Windows Vista
Flash player: 11.1.102.62
AVG free version anti-virus
Alesis multimix mixer

I do not know what else you want.

/deleting unnecessary and unhelpful text

The first song I tried with the new recorder sounded like I had two versions of the same song playing, but about 2 seconds apart. When I unclicked clicking protection, that solved one problem but then the sound was absolutely horrible: the backing sounded almost muted/muffled and not clear and bright and lovely. Additionally, the video and the music were definitely not on the same page, as it were.

Songs are private but the only ones saved were after I unclicked clipping protection.

either recorder will let me record grrrrrrrrrrr

I'm looking for posts / information from people for whom the Improved Recorder doesn't work.

IT IS IMPORTANT THAT YOU TELL ME ABOUT YOUR COMPUTER: WHAT VERSION OF WINDOWS, FLASH, AND EXACTLY WHAT HAPPENS. Otherwise, I'll just have to ask you since I can't do anything without that information.

Please only post in this thread if the improved recorder is NOT WORKING. If you have some feedback or more improvements you'd like to see, it would be best to send a message to SingSnapSupport.

Thanks everyone!
Jason

I am paying for this. I wish it would work.....

flagging

The only thing I have noticed to be a problem is this "buffering" display constantly going- I actually never had it happen until today, but it seems to take forever to "buffer" when mixing and playing back whereas it did not do that initially. Not a huge problem, just a little annoying :) Otherwise, no real issues with the new recorder- I do notice that the volume seems to fluctuate on its own at times, but that's about it.

Dell Inspiron 1420
Vista Home Premium 32-bit Service Pack 2
Flash version 11.1.102.55

ditto^

The only thing I have noticed to be a problem is this "buffering" display constantly going- I actually never had it happen until today, but it seems to take forever to "buffer" when mixing and playing back whereas it did not do that initially. Not a huge problem, just a little annoying :)
feral_kitty

.

Hello, I am still trying here, you know there is an old saying, if it isn't broke, why try too fix it. lol!!, The old recorder was so simple and worked just great. But i still can't use it with Dell computer, windows xp, and i have no mixer card on my Dell here, and when i came in this early am, i closed all open ports, thinking that would help. Well, i am sad , it didn't, it takes my recording, but never gives it back for me too hear it, or save it. Sorry,,,,,,**God Bless** DeltaDawn_Crys

I can run a race 50,000 times faster in the **Buff** then this new **buffer** (Jokin)LOL!!!,,,,,;-)

The buffering message is just an indicator that the file is not loaded enough to play. That can happen on either recorder.

That said, the initial song files are larger for the Improved recorder, but the Mixer uses the same amount of bandwidth in the new vs old.

Many, many factors can affect load time, but its not a specific Improved Recorder issue.

Thanks for the feedback! Jason

Right, I get that...but what I meant is, the new recorder did not do this until yesterday. I have been using it since day one, and this was something that just started last night. Sorry if I hadn't explained that clearly :)

The issue I have doesn't happen with every song I try to record, but randomly, teh " key changer" will not work on the new recorder but it WILL work on the same song..
i am running XP

Hello, I am still trying here, you know there is an old saying, if it isn't broke, why try too fix it. lol!!, The old recorder was so simple and worked just great. But i still can't use it with Dell computer, windows xp, and i have no mixer card on my Dell here, and when i came in this early am, i closed all open ports, thinking that would help. Well, i am sad , it didn't, it takes my recording, but never gives it back for me too hear it, or save it. Sorry,,,,,,**God Bless** DeltaDawn_CrysDeltaDawn_Crys

The buffering message is just an indicator that the file is not loaded enough to play. That can happen on either recorder.

That said, the initial song files are larger for the Improved recorder, but the Mixer uses the same amount of bandwidth in the new vs old.

Many, many factors can affect load time, but its not a specific Improved Recorder issue.

Thanks for the feedback! Jason

Right, I get that...but what I meant is, the new recorder did not do this until yesterday. I have been using it since day one, and this was something that just started last night. Sorry if I hadn't explained that clearly :)

feral_kitty

The issue I have doesn't happen with every song I try to record, but randomly, teh " key changer" will not work on the new recorder but it WILL work on the same song..
i am running XPfunluvr

When I try to use the new recorder after the song has been recorded and I got to review your song it won't load the song.

Win XP Home Edition
Ver 2002
Service Pak 3

computer
Toshiba
Satelitte
Intel Celeron M
Processor 1.50 GHz
1.87 GB Ram

Hi there...so far I seem to be having good results from the new recorder :)
I do find that I have to second guess where to set my vocal volume when saving a song though...it always seems to be louder in the saved song than in the preview!! No big deal though....
I was talking to my sis yesterday and she mentioned the buffering when the song is loading...she said it takes ages for a song to load for her....I'm no expert...but I think her connection is probably slow...and thats probably a lot of the problem.
I run windows XP...and I will be running it as long as I can....its a great OS in my opinion!!
I have a soundblaster Audigy Sound card....and a yamaha mg82cx mixer.
I run a Pentium 3.2 ghz processor with 2 gb of ram
My internet download speed is tested at about 4.60 kbps...
I won't type the link here ..but...I test my download speed at speedtest.net

If some people check their connection speed..it may help in diagnosing problems with buffering etc...
All in all...I love the new recorder...i havent got the fastest internet connection by any means...but by clearing caches and history and running my registry cleaner and resetting my modem and router...I get by real well....thanks...I hope some of this may help...Blane.

Just wanted to update that the new recorder works great on my end but the bug of not saving after using the wizard is still occurring. Once I close the wizard then returned back to the song a refresh 'fixes' it. Other than that it's a great mixer and so far nothing else to report.

I also wanted to relate to others that might have connection issues or slow speeds my experience. I currently have ISP phone with a modem/phone base. Time Warner not long ago came out and tested my speed and during the process unhooked the phone modem using only the broadband modem, after which the speed increased tremendously. I changed settings in the phone modem software interface then upgraded the firmware (which should always be up to date) but it didn't help and as the cable guy stated it needs replacing.

I've decided to go with a cell phone eliminating that factor and until then if recording on SS or streaming video I use only the cable modem.

Oh...sorry, another thing I neglected to mention is something else that just started...It prompts me to tun the setup wizard on EVERY recording, EVERY time. That's it :)

The new recorder is not in sync with my web cam. The old recorder is right on target.

I hate the new recorder..It drags and the timing is awful..If it ain't broke don't fix it..
I can't seem to record on either one tonight...