Website Problems & Help

Having problems? Maybe the community can help.

Topic Replies Views
Opting out of gifting
By The_Holy_Mole 67
Hello I noticed on the Beta a feature for gifting singers with "Singsnap Credits" Is there a way to disable this feature? As so...
1 reply
Last by jeannetteb about 1 month
About 1 month
ago
129
cancel gold
By Carmel16 23
Hi can anyone advise how I can cancel gold? I purchased it on the website using my PayPal? but this app doesn't give u the opti...
3 replies
Last by ZZ-Ed 67 about 1 month
About 1 month
ago
144
SingSnap reducing Blue Members to 5 recordings!??
By WeatherTheStorm 52
So I heard from a friend that moving forward SingSnap is going to change the allowed number of recordings for a blue member (no...
29 replies
Last by Carmel16 23 about 1 month
About 1 month
ago
1,088
deleted recordings
By Singin-Mama 30
I can't retrieve rhe recordings that were closest to my heart. The thee that had the most love and sweet comments; The recordin...
3 replies
Last by VitaminDee 101 about 1 month
About 1 month
ago
128
Playlist Problem
By Mo52 56
Why doesn't my playlist play the songs one after the other? I have to keep pressing play after every song....very frustrating. ...
3 replies
Last by jeannetteb about 1 month
About 1 month
ago
82
How do I reach Customer Support? No reply.
By Buttercup5 40
Using SS on the Android app. Having issues...sending notes to Support. No reply. Wonder if I am missing something as replies in...
2 replies
Last by Buttercup5 40 about 1 month
About 1 month
ago
106
Lead Time Before Recording
By Reza517 34
Is there a way to pause the music and record yourself saying something for a few seconds before the song starts? Sort of a way ...
2 replies
Last by Time_Passages about 1 month
About 1 month
ago
96
Posts on The Watch.
By Gojazz1 47
I sang a ton of songs today from about 1:00 PM CDT to 5:30 PM CDT. I have a special reason to post these today. Not one of them...
3 replies
Last by Gojazz1 47 about 1 month
About 1 month
ago
112
No Movement on level meter
By Queen_potato7 4
I am using the Setup wizard to set things up, I am very new to everything, and the level meter isn't moving even a bit, but I k...
1 reply
Last by Bucks_Fizz 110 about 1 month
About 1 month
ago
75
Bluetooth headphones problems
By Rhea511 21
I can’t get sing snap synced with my Bluetooth headphones. Is this impossible to do or am I doing something wrong.
No replies 30
What happens when Flash is discontinued?
By CoconutDave 87
I keep getting messages from Microsoft that Flash is no longer going to be supported by the end of the year. Does that mean all...
8 replies
Last by Rhonda_Kaye 88 about 1 month
About 1 month
ago
226
Site is slow not Loading
By Catstephens 77
Anyone else having problems with site slow, locking up, loosing songs when saving? last two days seems there is a real problem....
17 replies
Last by Piper-x-333 about 1 month
About 1 month
ago
258
Where are all the songs going
By AndyTK
Getting pretty tired of looking for a song to find it's been replaced by some darned uploaded piece of ****. Our payments to th...
5 replies
Last by AndyTK about 1 month
About 1 month
ago
258
Making new recordings in Beta
By POPOLOCO54 88
I just recorded a song "Yesterday's Gone" in BETA, and unlike LegacyI was unable to review it before posting it. It didn't post...
2 replies
Last by DaRioDeal 35 about 1 month
About 1 month
ago
113
Beta SingSnap???
By ZZ-Ed 67
Maybe there's something I don't understand BUT... I'm finding the new Beta version of SS practically unusable. I mean...WTF GUY...
8 replies
Last by Madleine 2 months
2 months
ago
386
Beta Recorder
By HenryWingard 35
I have been wanting to try to record on the new site, but am unable to because the Recorder will not load. I can do anything el...
3 replies
Last by Madleine 2 months
2 months
ago
157
My recordings
By quasarn01 19
Whenever I click My Recordings only about 5 or 6 show up but I've got at least 29 recordings in total... They all show up in th...
2 replies
Last by Madleine 2 months
2 months
ago
104
adobe flash player
By lawrencehahn 6
I use to get a sign that says enable flas player now I can not get anything. Of course I cant sing.
2 replies
Last by Sally_Salindra 86 2 months
2 months
ago
105
songs in each genre
By waltzinggirl 18
Maybe I'm missing something but you used to be able to pick a genre and see a list of all the songs (alphabetically) in that ge...
5 replies
Last by waltzinggirl 18 2 months
2 months
ago
110
Singsnap Beta Feedback 4
By wyattd 62
Posting thoisSingsnap Beta Feedback4 Mac OSX 10.14.6 MojaveGoogle ChromeVersion 84.0.4147.89 (Official Build) (64-bit) Occasion...
1 reply
Last by BCSchmerker2 91 2 months
2 months
ago
103